Delivery and Shipping Policy

The order will be shipped within 3 business days after payment confirmation.

The estimated average delivery time for products is 9 to 20 business days, and there may be variations in the deadline due to postal strikes, as well as other external factors that are beyond our control.

We send the tracking code within 7 business days after payment confirmation to the email registered during the purchase. Some products stay in Curitiba for a long time due to federal revenue inspections that check all packages that enter Brazil and how they are overloaded. Sometimes this delays deliveries a lot. You will need to wait for delivery but don't worry, your item will arrive. When placing an order with more than one item, you may receive more than one tracking code and shipping may take place on different dates.

And with the tracking code, the customer can directly monitor the progress of their delivery on our website through the customer area.

Shipping will be charged according to the weight of the product, based on the Post Office table and the zip code informed by the customer. Delivery may take place by economic order (PAC) and delivery time may vary according to the destination zip code.

For purchases over R$49.00, shipping is free via PAC.

If delivery does not occur within the stipulated deadline, Xtore Profile will open a complaint with the Post Office. The deadline for responding to manifestations is up to 5 working days, however this period may be longer if there is a need for a better assessment of the case. If the merchandise is not located, the customer will be reimbursed 100% of the amount paid or, if they prefer, they can place a new order for the same value on the Perfil Xtore website.

Perfil Xtore is not responsible if the order is returned to an incorrect address. Registration data is the sole responsibility of the customer. If there is a problem with the delivery of the products due to an error in the registered address, the shipping cost will be the responsibility of the customer.