Refund Policy

Here at Perfil Xtore, we seek to guarantee the satisfaction of our customers in all their purchases. To this end, we have established a transparent and fair refund policy, which aims to facilitate the refund process if necessary. Below we present our Refund Policy:

  1. General Refund Conditions:

    • We accept refund requests within 30 days of the product delivery date.
    • The product must be in the original packaging, in perfect condition and without signs of use, damage or wear.
    • You must provide proof of purchase or order number to process your refund.

  2. Refund Process:

    • Please contact our customer service to notify your refund request.
    • We will provide the necessary instructions for shipping the product back, if applicable.
    • The customer is responsible for return shipping costs unless the product is defective or was sent incorrectly.

  3. Returned Product Assessment:

    • Once we receive the returned product and confirm that it complies with our refund conditions, we will process the refund.
    • We may request photos or videos to evaluate the condition of the product before authorizing a refund.

  4. Refund Options:

    • Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed.
    • Refunds may take up to 5 business days to process and reflect in your account.

  5. Damaged or Defective Products:

    • If you receive a damaged or defective product, please contact us immediately so we can resolve the situation.
    • We may request photos or videos to evaluate the condition of the product before authorizing a refund.
    • We will provide a full refund or send a new product, depending on availability and customer preference.

  6. Products Not Eligible for Refund:

    • Some products may not be eligible for refunds for reasons of hygiene, safety or applicable legislation. We will make this information clear on the product page.

We remind you that it is important that customers carefully read the product description, specifications and reviews before making a purchase, to avoid future problems.

This Refund Policy is subject to change, therefore, we recommend that our customers review it periodically on our website.

We are committed to ensuring your satisfaction and resolving any issues related to refunds. If you have any additional questions, please don't hesitate to contact us.